Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread. After fulfilling the wagering requirements, the casino confiscated a significant portion of his funds without prior notification of cashout limits. Bets Bunny and its sister sites offer a consistent, high-quality gaming experience across multiple platforms.
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- After reviewing the casino’s terms and conditions, I found the rule in question in the different GEO location however.
- However, the decrease in the rating caused by unresolved complaints might help to change the casino’s approach.
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We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. The player retained the option to reopen the complaint in the future. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries, leading to the closure of the complaint.
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Step 3: Completing Your Account Details
- This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
- I will mark the complaint as «unresolved» in our system.
- We’re not just a casino; we’re a community built by players, for players.
- As a result, we must close this complaint for the moment.
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